Job Details

IT System Engineer - Desktop support, end-user with having Data Center

This role supports daily IT operational activities across multiple technology domains. The resource will provide hands‑on assistance with PLM systems, desktop/end‑user support, Active Directory, server administration, phone system maintenance, new‑hire onboarding, and executive support, ensuring stable and efficient IT operations for the business.

Responsibilities

• Execute day‑to‑day IT system administration tasks as directed by the hiring manager
• Provide desktop and end‑user support, including troubleshooting hardware/software issues
• Perform Active Directory user management and access administration
• Support server operations and routine maintenance activities
• Assist with phone system configuration and issue resolution
• Facilitate new‑hire onboarding, including account setup and equipment support
• Deliver on‑site or remote executive support as needed
• Coordinate with cross‑functional IT teams to resolve issues efficiently
• Maintain documentation of procedures, incidents, and configurations

Qualifications

• High School Diploma/GED
• 3+ years' experience with Data Center/Raised Floor/Critical Facility space and support teams
• 3+ years' experience working in a data center environment or equivalent technology background
• 3+ years working experience with Microsoft Office Suite
• Bachelor's Degree in IT (Preferred)
• Hands‑on experience supporting IT infrastructure and operational environments
• Experience with PLM tools, ITIL practices, ticketing systems (e.g., ServiceNow), basic networking concepts
• Prior healthcare/enterprise environment exposure
• Familiarity with automation or scripting for operational efficiency

Skills

• System Administration
• Desktop Support
• Active Directory
• Server Support
• Phone System Support
• Executive Support

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

IT Services and IT Consulting