Job Details

Project description

This role supports daily IT operational activities across multiple technology domains. The resource will provide hands‑on assistance with PLM systems, desktop/end‑user support, Active Directory, server administration, phone system maintenance, new‑hire onboarding, and executive support, ensuring stable and efficient IT operations for the business.

Responsibilities

• Execute day‑to‑day IT system administration tasks as directed by the hiring manager
• Provide desktop and end‑user support, including troubleshooting hardware/software issues
• Perform Active Directory user management and access administration
• Support server operations and routine maintenance activities
• Assist with phone system configuration and issue resolution
• Facilitate new‑hire onboarding, including account setup and equipment support
• Deliver on‑site or remote executive support as needed
• Coordinate with cross‑functional IT teams to resolve issues efficiently
• Maintain documentation of procedures, incidents, and configurations

SKILLS

Must have

• High School Diploma/GED
• 3+ years' experience with Data Center/Raised Floor/Critical Facility space and support teams
• 3+ years' experience working in a data center environment or equivalent technology background
• 3+ years working experience with Microsoft Office Suite
• Preferred Qualifications: Bachelor's Degree in IT
• Candidates must have hands‑on experience supporting IT infrastructure and operational environments. This includes user and device management, troubleshooting, system configuration, and working knowledge of servers, AD, phone systems, and end‑user support workflows. Ability to handle multiple tasks, communicate clearly with stakeholders, and follow established processes is essential.
• Mandatory Skills list: System Administration, Desktop Support, Active Directory, Server Support, Phone System Support, New‑Hire Onboarding, Executive Support

Nice to have

Experience with PLM tools, ITIL practices, ticketing systems (e.g., ServiceNow), basic networking concepts, or prior healthcare/enterprise environment exposure is an advantage. Familiarity with automation or scripting for operational efficiency is also beneficial.