Job Details

Security Officer

As a Security Officer at Town and Country Resort, you will play a key role in ensuring the safety and security of our guests, team members, and property. With 671 guest rooms and 295,000 sq. ft. of meeting and event space, we rely on professional, alert, and courteous security officers to maintain a safe and welcoming environment. This position is ideal for individuals who are highly observant, possess strong interpersonal skills, and are quick to act in emergencies.

Responsibilities

Patrol resort grounds, public areas, meeting space, and back-of-house areas to ensure safety and security

Respond to and report all incidents including accidents, medical situations, suspicious behavior, or property damage

Monitor surveillance cameras, fire control panels, and security systems

Enforce resort rules and regulations in a calm and professional manner

Assist in emergency situations (evacuations, fire alarms, guest injuries) with a proactive and composed approach

Maintain accurate and detailed incident reports and security logs

Work closely with front office, engineering, and banquet teams during high-traffic events

Escort guests and employees as needed to ensure safety

Support lost and found procedures and guest service needs related to security

Assist with crowd control during large conventions, weddings, and events

Uphold confidentiality and privacy of guest and company information

Qualifications

Valid Guard Card required

CPR/First Aid certification preferred

Prior experience in hotel/resort security or law enforcement is a plus

Strong interpersonal and communication skills

Professional appearance and demeanor required at all times

Ability to remain calm under pressure and manage conflict with tact and professionalism

Availability to work weekends, holidays, and special events

Physical Requirements:

Must be able to stand and walk for the majority of the shift (up to 8+ hours)

Must be able to climb stairs, walk throughout the 39-acre property, and respond quickly to emergencies

Occasionally lift or move up to 50 lbs

Must be able to operate radios, phones, and computers