Job Details

GENERAL PURPOSE

Under the direction of the Office Supervisor and the MBAC Assistant Director, the Office Assistant is responsible for operations at the front desk including cash handling, sales, customer service, data input, and other administrative tasks and projects.

ESSENTIAL DUTIES & RESPONSIBILITIES

Primary Functions

• Serves as the main point of contact for new and returning customers while ensuring exceptional customer service standards are met
• Greets and assists customers with class, lesson, and youth program check-in, equipment rental, and events
• Registers and collects customer payments (cash, check, or credit card) for classes, lessons, and camps
• Processes equipment rental transactions in a fast-paced, busy work environment paying close attention to detail and inputting data in systems correctly
• Ensures waivers and collection of payments are processed completely and accurately
• Provides general and detailed information to all guests
• Performs opening and closing duties of the front office and reception area
• Inputs class attendance and qualifications into a database and accurately files away waivers and attendance sheets for retention
• Respond to email inquiries with accurate information promptly and helpful, friendly tone
• Ensures supplies are fully stocked and communicates shortages with the Office Supervisor
• Submits private lesson requests and communicates status of lesson requests with customer and program assistant
• Completes various administrative tasks or special projects as assigned

Customer Service and Collaboration

• Greets customers and provides outstanding customer service with accurate information
• Enthusiastically welcomes guests promptly in person and over the phone
• Assures that customer needs are addressed and met to the highest standards
• Establishes and maintains working relationships with various MBAC staff and supervisors
• Works with Office Assistants as a team to provide a friendly and welcoming environment
• Stays up to date on changes in information including updated rules, policies, and procedures
• Effectively communicates rules and policies with customers and guests and has the ability to enforce rules and policies within the scope of work
• Communicates class cancellations and provides alternative options for customers
• Continually seeks out expansion of knowledge and awareness of MBAC programs

Safety

• Ensures the front desk area is clean and organized
• Enforces rules and policies to customers that help support a safe environment within the facility and on the water
• Ensures all operations are conducted with the safety of staff and customers as a priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies
• Adheres to Associated Students' and MBAC's Code of Safe Practices

QUALIFICATIONS

Minimum & Preferred Requirements

Education

• Must be a currently enrolled student at SDSU, UCSD, or USD
• Students must be enrolled in at least half time units at SDSU (6 units undergraduate; 3 units graduate).
• International students must have full-time enrollment at SDSU (12 units undergraduate; 6 units graduate).
• Global Campus units do not meet the SDSU unit requirements.
• Must be in good academic standing
• Must be eligible to work in the United States

Experience

• One year of experience in a customer service environment required
• Previous cash/credit card handling experience preferred
• Previous administrative and data management experience

License & Certification Requirements

• Red Cross CPR, First Aid, AED certification (may be obtained after hire date through MBAC)
• FBI, DOJ, and LiveScan fingerprint clearance

Trainings

• Anti-Harassment Training (Must be completed within 30 days of hire)
• Workplace Violence Prevention Plan Training (Must be completed within 30 days of hire)
• Gender Awareness Training (Must be completed within 30 days of hire)
• MBAC All Staff Training

PERFORMANCE EXPECTATIONS

• Punctual and regular in attendance: arrive on time and ready for the workday
• Must be professional and courteous at all times
• Able to work well with different work styles
• Able to work efficiently and show initiative
• Able to provide excellent customer service and work well with all part-time and full-time staff
• Able to process changes in information or policies and adequately relay those changes or updates to customers
• Respond to customer needs and requests in a timely fashion
• Inform the Office Supervisor or manager on duty of customer issues/problems
• Able to take the initiative for additional projects and be self?motivated to initiate interactions with guests
• Able to work under stressful situations and with constant interruptions with a friendly, enthusiastic attitude
• Participate in MBAC classes to remain knowledgeable about MBAC programs
• Strong customer service, detail?oriented, and organizational skills required

KNOWLEDGE, SKILLS & ABILITIES

• Excellent interpersonal skills with the ability to relate and communicate effectively with a diverse population of students, staff, faculty, colleagues, and guests
• Must have strong English language skills and the ability to read, write, and verbally communicate at a level appropriate to the duties of the position
• Able to operate a computer, proficient with Microsoft Office, and Google Drive, and able to learn and utilize new software programs
• Well organized and able to effectively multi?task, prioritize work under pressure, problem solve, and maintain composure under stressful situations
• Able to reply to email inquiries with a professional tone, free of grammatical errors
• Able to handle multiple tasks simultaneously with constant interruptions
• Ability to work independently and as part of a team
• Ability to take initiative to continually learn and expand knowledge of MBAC programs
• Bilingual Spanish?speaking skills are highly desirable

SCHEDULE & WORKING CONDITIONS

This is a part?time position. Flexibility and willingness to work variable schedules including weekends with expected hours to be worked during business hours of 7:30am?7:30pm, 7 days a week. Must be available to work long and variable hours during the busy summer months of June through August.

WORK ENVIRONMENT

Work is generally performed within an office environment with standard office equipment available. MBAC can be a busy facility with numerous distractions. Work is generally sedentary in nature but may require standing and walking.

PHYSICAL DEMANDS

This position requires the individual to spend long hours sitting and using office equipment and computers. This person will also spend time filing and have to do some lifting of supplies and materials.

RELATIONSHIPS

Inside the Organization:

• Reports to the Office Supervisor and Office Program Assistant
• Works closely with MBAC Full?Time Staff, Program Assistants, and Instructional Staff
• Collaborates and works closely with other Office Assistants

EMPLOYMENT CATEGORY

Part Time, Range I, Step I Starting Rate: $17.75/hour