Job Details

divh2Call-In/On-Call Enrollment Specialist III/h2pBilingual Spanish/ppNote: Work location is remote (e.g. home address), per Kaiser Permanentes Authorized States Policy - Employees may be required to travel to a Kaiser Permanente or customer sites. Residency required in the primary location: 10990 S.D. Mission Rd., San Diego, San Diego 92108/ppJob Summary:/ppIn addition to the responsibilities listed above, this position is also responsible for attending employer, community, and open enrollment events on an on-call basis to educate members and prospects on KP products; delivering formal presentations to employees and prospective members; independently monitoring and reporting on enrollment performance data and discrepancies; serving as an informational resource for sales and account management teams on KP health plans and benefit offerings when working with customers, internal departments and/or brokers; utilizing comprehensive foundational knowledge of KP health plans and benefit offerings to facilitate formal, stand-up presentations to prospective members; and resolving customers standard and non-standard questions and concerns about benefits and services./ppEssential Responsibilities:/pulliPursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome./liliCompletes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team./liliContributes to a positive customer experience by: implementing standard and non-standard protocols to build new and leverage existing relationships with brokers, channels and customers to demonstrate value and build commitment independently; gathering data on standard and non-standard customer needs, and identifying solutions linking KP mission, vision and values, key quality measures, key care management initiatives, and current services initiatives independently; utilizing comprehensive foundational knowledge of product, service, and ratings to respond to, encourage, and educate customers, brokers, and consultants about added services and product enhancements in standard and non-standard situations; and identifying and escalating service failure trends or process improvement opportunities to team and managers to better meet customer needs./liliFacilitates the enrollment and implementation process by: conducting local and regional enrollment meetings to win new and retain current customers; applying standard and non-standard protocols to serve as an advocate for customer needs during the membership enrollment and implementation process independently; and supporting efforts across teams in the overall implementation or renewal process of health plan membership, including research, presentation, preparation, reporting and training coordination independently./liliContributes to the development of sales strategy by: designing plans for new products, benefits offerings, or pricing models to address customer needs independently; utilizing comprehensive foundational knowledge of health care market to analyze industry trends, and competitor products, offerings, and pricing models to provide lessons learned and strategic recommendations independently; executing an account plan to meet standard and non-standard business objectives for membership, revenue and margin; collecting and analyzing performance data to inform account strategy and identify and escalate potential issues; and utilizing marketing and technical resources to achieve account plan objectives./liliContributes to sales goal attainment by: collaborating with the team to find new opportunities to grow customer base to new or growing markets; maintaining the prospect database and targeted prospect profiles to inform strategic planning; collaborating within the team to contribute to product and plan design, quote, and Request for Proposal (RFP); providing standard and non-standard recommendations to the team to inform forecasting and pricing independently; and implementing standard and non-standard protocols to increase cross-sell and up-sell opportunities./li/ulpKnowledge, Skills and Abilities: (Core)/pulliAmbiguity/Uncertainty Management/liliAttention to Detail/liliBusiness Knowledge/liliCommunication/liliCritical Thinking/liliCross-Group Collaboration/liliDecision Making/liliDependability/liliDiversity, Equity, and Inclusion Support/liliDrives Results/liliFacilitation Skills/liliHealth Care Industry/liliInfluencing Others/liliIntegrity/liliLearning Agility/liliOrganizational Savvy/liliProblem Solving/liliShort- and Long-term Learning Recall/liliTeamwork/liliTopic-Specific Communication/li/ulpKnowledge, Skills and Abilities: (Functional)/pulliCorporate Partnerships/liliStorytelling/liliBenefits/Services/liliBenefits/Services Presentations/liliBrand Strategy/liliBusiness Development/liliBusiness Planning/liliBusiness Process Improvement/liliClinical Selling Expertise/liliCommercial Marketing/liliCompliance Management/liliCreativity/liliData Entry/liliEvent Planning/liliGoal Setting/liliInterpersonal Skills/liliMember Service/liliNegotiation/liliProduct Strategy/liliSales Operations/liliSales Opportunity Orchestration/liliSales Performance Data/liliSales/Partnership Strategy and Techniques/li/ulpMinimum Qualifications:/pulliBachelors degree in Marketing, Finance, Business Administration, or related degree AND two (2) years of experience in marketing, business development, managing business-to-business relationships, or directly related field OR minimum five (5) years of experience in marketing, business development, managing business-to-business relationships, or a directly related field./li/ulpAdditional Requirements:/pulliBilingual (English/Spanish) Level I/li/ulpNotes:/pulliMust successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program./li/ulpPreferred Qualifications:/pulliTwo (2) years of experience in the health insurance industry./liliTwo (2) years of experience in health plan enrollment or a directly related field./li/ul/div