Job Details

Medical Front Office - Patient Service Specialist

San Diego, California

Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports. We prefer someone with experience but will train a fast learner who has the right personality to help patients and fit in with the current team.

When patients enter our centers, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Center Location: 3218 Governor Drive, San Diego CA 92122

Type of Employment: Part Time

Hours: Weekdays (Monday-Thursday 12pm-6pm)

Compensation: $21.00 - $22.00/hour based on experience

Responsibilities

We are actively seeking candidates who are adaptable and flexible, patient-centric, exceptional communicators, detail-oriented and team players. In this role, typical responsibilities include the following:

• Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
• Schedule patient appointments in person or over the phone
• Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
• Provide patients with pertinent information about their next appointment as they check out
• Respond to requests for information from patients, providers, and coworkers

Qualifications

Minimum:

High School Diploma or GED

1 year of Front Desk Experience

Preferred:

1 Year of Medical Office Experience

Additional Data

Go Anywhere with Us! 1900 centers in 39 states offering internal movement

Equal Opportunity Employer/including Disabled/Veterans