Job Details

Technical And Quality Assurance Manager

Responsible for all technical and quality assurance aspects of installation projects. Oversee labor by subcontractors, recruitment, training, and monitoring customer satisfaction in a defined geographic location(s). This position requires operation of a Company Vehicle or a Personal Vehicle and such operation is done consistently more than 20% of the average work week. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.

Major Tasks, Responsibilities, and Key Accountabilities:

• Monitors and ensures installer's workmanship and recruit, train, and maintain contractors.
• Accompanies installers on measurement of unit and reviews labor bid before submission to the customer.
• Visually inspects materials and merchandise and facilitates all needed documentation.
• Coordinates with the customers and property managers to identify problems and ensure customer satisfaction.
• Supervises direct reports including performance management, training, coaching, and disciplinary actions.

Nature and Scope:

• Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations.
• Troubleshoots and resolves complex problems.
• Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.
• Independently performs assignments with instruction limited to the expected results.
• Determines and develops an approach to solutions.
• Receives technical guidance only on unusual or complex problems or issues.
• May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc.
• Contributes to employees' professional development but does not have hiring or firing authority.

Work Environment:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.
• On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

Education and Experience:

• Typically requires BS/BA in a related discipline. Generally 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field.
• Certification is required in some areas.

Pay Range $84,700.00-$126,700.00 Annual

HD Supply provides the following benefits to all permanent full-time associates:

• Medical (with Prescription drug coverage), dental, and vision plans
• Health care and Dependent Care FSA (as applicable)
• 401(K) with company match
• Paid Holiday, Vacation, Personal Time, and Wellness Day
• Paid Sick Time
• Life and Accidental Death & Dismemberment Insurance
• Short and Long-term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• Whole Life insurance
• Commuter Benefits
• Tuition Reimbursement
• Employee Assistance Program
• Adoption and Surrogacy Assistance