Job Details

Director, IS Business Operations & Performance

Pay Range: $70/hour to $100/hour

Overview

We are seeking a Director of IS Business Operations & Performance to provide strategic leadership for IT business operations and ensure strong alignment, efficiency, and collaboration across teams. This role will play a key part in optimizing operational performance, strengthening cross-department coordination, and supporting organizational priorities through data-driven insights and strategic planning.

The Director will partner closely with organizational leadership to support decision-making, optimize resource allocation, and drive operational excellence across the Information Systems organization.

Key Responsibilities

Operational Leadership

• Provide strategic leadership for day-to-day IS business operations, ensuring coordination and alignment across infrastructure, applications, and support teams.
• Direct the planning, management, and oversight of IT business operations including performance management and resource alignment.
• Serve as a leadership escalation point for cross-functional operational issues requiring coordination and resolution.

Performance & Process Improvement

• Lead initiatives focused on improving operational efficiency, workflow standardization, and service quality.
• Develop and oversee operational performance reporting, including metrics related to resource utilization, service delivery, and operational activity.
• Use performance data and insights to guide strategic planning and continuous improvement initiatives.

Collaboration & Communication

• Lead cross-team communication strategies and operational forums to promote transparency, alignment, and effective execution across IT teams.
• Foster collaboration across technical teams and organizational stakeholders to support strategic initiatives.

Strategic Planning & Resource Management

• Partner with finance and leadership teams to support operational planning, forecasting, and resource optimization.
• Monitor key initiatives and operational trends to inform leadership decisions and planning efforts.

Workforce Development

• Provide strategic oversight and mentorship for the IS Internship Program, ensuring it supports workforce development and aligns with departmental goals.
• Champion a culture of accountability, professional growth, and operational excellence across the IT organization.

Governance & Compliance

• Ensure adherence to organizational policies, regulatory requirements, and professional standards.
• Maintain ongoing professional development and required certifications or licenses as applicable.

Qualifications

• Bachelor's degree in Information Systems, Information Technology, Business Administration, or a related field (or equivalent experience).
• Significant leadership experience within IT/Information Systems operations or business operations
• Proven experience leading operational performance management, process improvement, and cross-team coordination initiatives.
• Strong analytical skills with the ability to translate operational data and metrics into actionable insights.
• Experience working closely with executive leadership, finance teams, and cross-functional stakeholders
• Excellent communication, leadership, and organizational skills.