Job Details

Job Overview

Under general supervision of the Telecommunications System Manger I (Supervisor), the Telecommunications Assistant's duties include providing support of District's campus-wide Telecommunications wiring infrastructure in support of phone/voicemail/network and internet connectivity, security cameras, and employees and vendors for the annual San Diego County Fair. Duties will also include various tasks associated with the District's handheld radios.

Duties and Responsibilities include, but are not limited, to the following:

• Receive and respond to work orders from employees and vendors regarding phones, internet and radio related installations and repairs determining best solutions.
• Analyze and resolve problems according to priorities and time frames
• Assist with fixing the technical causes (no just symptoms) of telecommunications issues, doing what is necessary to prevent the problems from recurring
• Troubleshoot through diagnostic techniques using test equipment to repair wiring faults.
• Use a variety of Telecommunications tools, test equipment, gold cars and ladders.
• Assist with all levels of customer service providing end user training in support of phones, voicemail, radios and internet both wired and wireless.
• Interact with employees, vendors sponsors and partners with high levels of customer service.
• Assessing supply requirements prior to all installations.
• Abide by and support District policies and procedures.
• Assist with Telecommunications projects, which includes crawling in tight spaces, on ladders, aerial lifts, and entering confined spaces.

Qualifications

• Previous Telecommunications experience.
• Experience installing and troubleshooting low-voltage cat 3/cat 5/fiber optic wiring networks.
• Excellent customer service and ability to work cooperatively with team members and business partners.
• Ability to follow oral and written instructions.
• Ability to communicate efficiently both in writing and verbally about technical issues.
• Maintain acceptable, consistent, and regular attendance.

Working Conditions

• Work is indoors and outdoors.
• Indoor work consists of artificial light and climate control.
• Outdoor work may involve some exposure to weather conditions, mud, dust, and dirt.
• Works a flexible schedule including nights, weekends, and holidays, when necessary,
• Operating standard office equipment, push and pull file drawers, and moving computers, phones, wiring supplies, tools, ladders and related technical equipment up to 25 pounds.
• At times, work activities and involve walking and standing on food for a long period.

Duties of this position are subject to change and may be revised as needed or required.