Job Details

Embark on a Journey That Makes a Difference

At Generali Global Assistance (GGA), every day is an opportunity to help people explore the world with confidence. We're not just in the business of protectionwe're in the business of adventure and peace of mind. Whether it's a backpacker trekking through the Andes, a family cruising the Mediterranean, or a solo traveler chasing the Northern Lights, we're there to ensure their journey is safe and supported. From assisting with emergency medical claims to guiding customers through trip disruptions or ID theft, your work helps turn travel challenges into stories of resilience.

Set Sail on a Career Path to Success

Our teams value curiosity and collaboration while priding ourselves on fostering a welcoming and inclusive atmosphere for our employees. Elevate your journey through our internal programs, including:

• Diversity, Equity, and Inclusion (DEI) Committee
• Career pathing and Individual Development Plans
• Internal training and intern opportunities
• Women in Business Mentorship Program
• Employee awards and recognition
• Education and professional development assistance program

Passport to Perks Includes:

• Generous Employer contribution for health, dental, and vision insurance
• Paid Maternity and Paternity Leave
• Scholarship Program for Employee Dependents
• Company match on 401k
• Employee Assistance Program (EAP)
• Company paid short-term and long-term disability insurance
• Company paid life insurance
• Voluntary Pet Insurance
• Voluntary Legal Benefit
• Discounts on travel insurance
• Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)

Your Role on the Expedition:

This position is responsible for planning and leading projects that support the annual strategic plan for GGA. This role requires analysis of complex business problems to be solved through automated systems and process improvement. The position is assigned to new business process and business process improvement projects that align with business/functional goals and strategies. This position reports to the VP, PMO and Strategic Programs.

Chart Your Course:

• Lead delivery of complex, business-critical initiatives with executive-level reporting and SteerCo engagement.
• Represent PMO governance standards across gate reviews and decision forums.
• Manage end-to-end delivery of strategic, regulatory, and technology initiatives involving US and global stakeholders.
• Coordinate cross-functional execution with business, IT, and vendors, including large-scale testing and migration activities.
• Oversee initiatives spanning new technologies and assets / applications used with US or other geographies
• Define and implement structured approaches within Business and IT transformation and legacy system decommissioning.
• Manage scope, schedule, budget, risks, dependencies, and change across a shifting portfolio.
• Apply PMBOK and PMO standards throughout the project lifecycle.
• Deliver concise executive communications, dashboards, and status reporting.
• Lead governance, project, and delivery forums; conduct post-implementation reviews.

Technical and Business Acumen

• Manage financial and non-financial resources across concurrent initiatives.
• Ensure delivery aligns with business objectives, regulatory requirements, and strategic priorities.

Supervision, Teamwork and Collaboration

• Lead cross-functional teams and partners across multiple initiatives.
• Drive accountability, resolve issues, and manage stakeholder alignment.
• Coach and support delivery resources while building strong business and IT relationships

Your Ticket to Success:

• Technically competent with various software programs including Microsoft Project and Microsoft Office Suite (Excel, Word, PowerPoint, Access, and Outlook), Sharepoint, Teams
• Minimum of eight years work experience in a project management or related capacity, including all aspects of process development and execution

Education/Certifications:

• High School Diploma or Equivalent (GED) required.
• Bachelor's Degree required.
• PMP / Agile or Scrum Certification required.

Preferred:

• Lean Six Sigma or Other Process Management Certification

Travel Requirements: Ability to travel up to 10% - 20% of the time.

Position Coordinates:

This is a Hybrid role based out of our San Diego, CA office.

Time for Take-off:

While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.

One team. Every destination.

Generali Global Assistance is proudly part of the Europ Assistance Group and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• CSA: US travel insurance brand for retail, tour operator, cruise and lodging partners.
• Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products.
• GMMI: the industry standard for global medical cost containment and medical risk management solutions.
• Iris, Powered by Generali: identity and digital protection solution.

Explore new horizons apply today!

Don't meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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