Job Details

Sr. Technical Program Manager

As a key leader of the Commerce - Technical Operations team, you will help drive the availability and enablement for PlayStation Store and purchase platforms. You will partner closely with service development teams to deliver exciting, new product and platform capabilities, while continuously raising the bar of maturity for operational excellence for millions of players worldwide.

We are seeking an experienced TPM with a strong balance of technical, organizational, and interpersonal skills. You will drive large-scale, cross-functional programs that impact teams throughout SIE. This role requires navigating complex systems, managing dependencies, and delivering results in a fast-paced, high-availability environment.

Responsibilities:

As a TPM in Technical Operations, you will lead the delivery of development and operational initiatives across 100+ commerce experiences and backend services in a cloud environment. You will ensure high availability, resiliency, scalability, and performance across the platform.

You will collaborate closely with development, platform, security, and global operations teams to operate a highly available commerce ecosystem while enabling teams to efficiently deliver customer-facing features.

Other responsibilities include:

• Lead SRE and technical initiatives in a fast paced and highly collaborative environment supporting horizontally across a large software development organization.
• Demonstrate people and soft skills to generate a positive atmosphere of excitement and collaboration towards delighting customers and pushing the limits of technology.
• Manage delivery schedules and timelines across multiple products and teams, ensuring timelines are met and communication is transparent at all levels
• Collaborate and partner with other SRE teams that specialize in areas such as platform hosting, Kubernetes, CICD, and data services inspiring change and ensuring optimal application performance and resiliency across all back-end services
• Identify and solve complex problems, simplifying them into clear, actionable insights that drive informed decisions and behavioral change.
• Be an advocate for continuous process improvement and innovation.
• Leverage technical expertise to bridge the gap between engineering and business. Translating complex concepts for technical and non-technical audiences, including executive leadership.
• Ensure to advocate and drive all tenets of SRE including availability, resiliency, observability, capacity, elasticity, supportability and automation.
• Conduct, document and present root cause analysis documents to share incident insights and findings with our broader engineering organization.

Qualifications:

• BS degree in Computer Science, Engineering, or related technical subject area.
• 5+ years of experience in Technical Program Management in an agile software development environment.
• 5+ years hands-on cloud experience integrating, developing and managing applications
• 5+ years of relevant work experience in a highly visible, global and/or critical production, software environment
• 5+ years of experience or exposure to software engineering or supporting/maintaining software systems experience (Java, React, etc.)
• Experience managing projects and dependencies across cross functional teams, building sustainable processes, and coordinating release schedules.
• Excellent written and verbal communication skills with the ability to influence and collaborate across multiple groups with varied priorities.
• Excellent judgment, organizational and problem-solving skills.
• Experience or exposure to container technologies and orchestration (ie: Docker, Kubernetes, EKS)
• Experience or exposure to observability tools (ie: DataDog, CloudWatch, Splunk)

The estimated base pay range for this role is listed below.

$175,500 - $263,300 USD

Sony Interactive Entertainment conducts background checks at the offer stage for all new employees and will need to process personal information to support these checks.

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender, race, religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.