Job Details

Grow Through Life Counseling is a clinician-led group practice committed to supporting emotional wellness in children, teens, adults, couples, and families across San Diego and Riverside Counties - and now, virtually across California! At Grow Through Life Counseling, youre not just taking a job - youre joining a collaborative, growth-focused team that values your work and your well-being.We were founded in 2012 to provide high-quality mental health support to families in San Diego. From the beginning, our clinicians have shared this vision - dedicated to improving the lives of children, teens, and families.We strive to make a positive impact on clients' lives and contribute to the community. Apply now to start making a difference in our community!Why Join Grow Through Life Counseling?Clinician-led and family-centeredIn-person positions available with a dedicated treatment roomDedicated intake and billing staff is providedConsistent referrals to build a caseload quicklyMinimal paperwork - maximized client careSupportive, collaborative cultureCareer advancement and clinical leadership pathwaysCompetitive compensation with full-time benefitsPaid supervisionPaid onboarding mentor programPaid administration timeAll-age populations with specialty focus on children and teensYour role as a Billing Support Specialist: The Billing Support Specialist is a vital team member of the Support Team whose responsibilities include accurate and timely submission of claims to insurance companies, collaborating with the clinical team in supporting the billing needs of their clients as well as timely follow-up and correspondence with clients and insurance inquiries. The Specialist will assist in process and procedure improvements to maximize revenues. Other important duties include routine audits and reporting. All the responsibilities we will trust you with: Review and submit completed claims through TherapyNotesDaily collections of patient responsibility balancesProcess incoming ERAs; review each insurance payment for accuracy and compliance with contractCall insurance companies regarding discrepancies in payment and unpaid claims within a timely manner. Research and appeal denied claimsAnswer patient and insurance communications (telephone, email, snail mail, fax) Verification of client insurance eligibility/benefits for copays and deductiblesIntermediate between active-duty clients and Tricare to ensure authorizations are received timely and cover scheduled visitsSetting up patient payments and working outstanding accountsEnsure adherence to all established clinical protocols, procedures, and quality of care standardsCollaborates with other departments within the practice to maintain and provide great client care experience for client(s)Promote a positive, inclusive, and supportive team culture across all teams, consistently demonstrating professionalism and integrityPerform additional duties as assigned to support the evolving needs of the region and the practiceYou will be required to meet the following:Exceptional time management and organizational skills with capacity to handle high volumes of detailed work and multi-taskAbility to work independentlyEffective communication abilities for phone contacts with insurance payers to resolve issuesProblem-solving skills to research and resolve discrepancies, denials, appeals, collectionsCustomer service skills for interacting with patients and insurance representatives in a calm manner regarding paymentsMaintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA)In addition to these general duties, willingness to perform other duties that fit with your training and background experience or provide further training for new dutiesAble to work extended hours as neededProficient computer skills in Google Workspace and EHRsAbility to quickly adapt to and learn new programs, systems, and/or processesGeneral knowledge of office skills, use of office equipment (copier, laser printers, fax machine, telephones, computers)Must be able to use initiative and independent judgment within established guidelinesMust possess effective written and oral communication and social skillsExcellent written and verbal skills. Proven ability to correctly use punctuation and grammarBilingual fluency a plusPossess high degree of discretion, integrity, professionalism, and accountabilityProfessional image and demeanorBeing consistent, punctual, and have reliable attendanceHaving a strong ability to communicate effectively and work well with others in a collaborative, respectful mannerAble to travel as neededMinimum physical requirements: able to lift and transport up to 25 poundsCompensation:The base hourly rate range for this full-time position is $21 - $23. As a candidate for this position, your hourly rate and related elements of compensation will be contingent upon your work experience, education, job-related skills and any other factors the Grow Through Life Counseling considers relevant to the hiring decision for this position. In addition to the base pay rate, we believe in providing a very competitive and generous compensation and benefits package for our employees. Benefits include, but are not limited to:Medical, vision & dental insurance401(k) with employer matchgenerous paid time off (PTO) and holiday programUnlimited flex timeCompany-wide sponsored events such as outings and celebrationsMentorship programand more! All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended at any given time.Grow Through Life Counseling is an Equal Opportunity Employer.
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