Job Details

Benefits:

401(k)

Employee discounts

Flexible schedule

Free food & snacks

Training & development

Wellness resources

COME JOIN OUR LITTLE ITALY TEAM!

Schedule / Expected Work Hours:

Ability to work flexible hours, including evenings, weekends, holidays

Job Summary

The Experience Guide (aka Front Desk Associate) is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest's massage, and handling payment for services performed.

Responsibilities

Provide top-level service for guests and team members.

Actively drive sales: memberships, enhancements with services, gift card, and retail.

Accurately and effectively book, edit, and cancel massage appointments.

Open/close the boutique each day according to standard operating procedures.

Resolve guest issues.

Ensure guest areas are maintained to standard.

Maintain a positive attitude and contribute toward a healthy & happy workplace.

Collaborate with the leadership team to ensure best practices and foster innovation.

Qualifications

Sales and service-related experience

Ability to be efficient and detail-oriented in a fast-paced environment.

Must have experience with computers

Must have enthusiasm and possess excellent guest service skills.

Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW

Enjoy working with people and possess a friendly and outgoing personality.

Possesses problem-solving and troubleshooting skills.

Must be a team player.

Company Purpose/Mission

Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.

We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world.

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.