Job Details

Fidelitas is a full-service, strategy-driven marketing agency trusted by brands across eCommerce, CPG, sports, airports, and B2B. We pride ourselves on being the most reliable agency our clients have ever worked with by delivering proactive strategy, airtight communication, and results that move the needle.

We're growing and adding a Senior Account Manager who can confidently own client relationships, lead cross-functional teams, and elevate the strategic direction of every account they touch. If you thrive in a fast-paced environment, manage with clarity, and are obsessed with delivering world-class service, we want to talk.

• Serve as the primary point of contact for a portfolio of high-value clients across eCommerce, B2B, CPG, finance, and sports/entertainment verticals.
• Lead strategic planning for each account—ensuring every initiative ladders up to revenue goals, KPIs, and client expectations.
• Manage projects across paid media, retention marketing, SEO, creative, content, and development teams with precision and follow-through.
• Proactively identify growth opportunities, campaign optimizations, and cross-channel improvements.
• Turn data into decisions—presenting reporting, insights, and next-step recommendations with confidence and clarity.
• Drive client satisfaction, retention, and account expansion by demonstrating reliability, expertise, and strategic thinking.
• Oversee timelines, budgets, scopes, and deliverables to ensure no surprises for clients or internal teams.
• Anticipate problems before they arise and maintain accountability across all assigned teams and tasks.
• Represent Fidelitas' core value of reliability in every interaction—internal and external.

• 5–7+ years of experience in account management at a marketing agency or comparable environment.
• Proven success in managing multi-channel digital marketing campaigns and cross-functional teams.
• Strong understanding of paid media, SEO, email/SMS retention, creative production, and public relations.
• Exceptional communication skills—written, verbal, and client-facing.
• Ability to turn complex data into compelling, actionable insights.
• Highly organized with meticulous attention to detail and proactive problem-solving ability.
• A strategic mindset paired with a bias toward action and accountability.
• Experience presenting to executives and managing senior-level relationships.
• Ability to thrive in a fast-moving, entrepreneurial environment.

• Experience with Shopify, Klaviyo, GA4, Meta Ads Manager, Google Ads, and AI Tools.
• Prior Agency experience supporting 8- and 9-figure businesses.

• Ownership of meaningful client relationships and real strategic impact.
• A team that values excellence, accountability, and long-term client success.
• Opportunities for growth in a scaling agency with ambitious goals.
• Hybrid work flexibility with San Diego-based teammates.
• A culture built on reliability, creativity, and continuous improvement.