Smashburger - 6061 El Cajon Boulevard, Ste. C - Responsibilities: Manage the performance of both FOH & BOH employees; Promote a fun and positive work environment; Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training; Reward and recognizes employee performance that exceeds company standards; Manage the guest experience metrics (NPS and OSAT)