Job Details

Job Overview.

This position provides a variety excellent customer service functions (e.g., customer relations, crowd control, loading and unloading passengers from trams).

Duties and Responsibilities include, but are not limited, to the following:

• Greets guests with a friendly smile, warm welcomes and thank you.

• Provides prompt and courteous customer service by evaluating guests needs through empathy, listening, specific questioning and effectively resolves matters through appropriate action, service or solution.

• Provides guests with directions to different areas and information of activities planned for the day.

• Interacts with guests to provide assistance on all things related to guests to ensure they have an enjoyable experience.

• Consults guests and gets approval from guest before assisting them and moving their property.

• Provides memorable guest service while engaging with guests as you support guests flow and lines and capacity in your assigned area.

• Control access at trams loading and unloading areas and ensures all guests are in safe locations prior to tram departing.

• Greets and verbally assist guests getting on and off the trams.

• Complies with all safety policies, guidelines, and procedures.

• Performs other related duties as assigned.

• Excellent customer service, communications skills, and problem-solving skills.

• Good judgement and professionalism.

• Ability to work cooperatively with team members and others.

• Must be at least 18 years of age.

• Ability to stand for long periods of time.

• Moves objects up to 50 pounds.

• Involves some exposure to hazards or physical risk that require following safety precautions.

• Works outdoors and is exposed to weather conditions, dust, dirt, and exhaust fumes.

• Works a flexible scheduleincluding nights, weekends and holidays when necessary.