Job Details

Warranty Administrator I

Non-Exempt

Job Summary:

The Warranty Administrator is responsible for processing warranty claims, ensuring compliance with company policies, and assisting vendors with warranty-related inquiries.

Essential Functions:

• Review and process warranty claims from customers, suppliers, and vendors, ensuring that all necessary documentation is complete and accurate.
• Accurately enter warranty information into the system and maintain organized records of claims, approvals, and resolutions.
• Track and follow up on open warranty claims to ensure timely resolution and processing.
• Work closely with the inventory team to verify product defects and ensure correct handling of warranty claims.
• Ensure all claims adhere to company warranty policies and guidelines.
• Stay informed about product specifications, warranty terms, and conditions to accurately assess claims.
• Provide general administrative assistance as needed, including preparing reports, updating warranty databases, and other related tasks.
• Escalate complex or unresolved issues to the warranty supervisor or senior management for further assistance.
• Maintain satisfactory attendance.
• Performs other related duties as assigned.

Supervisory Responsibilities:

• None

Qualifications:

Minimum Qualifications:

• One year of administrative experience.
• One year of experience in the automotive industry
• Ability to lift up to 15 pounds.
• Ability to perform all essential functions of the job description.

Preferred Qualifications

• Experience in warranty claims processing, product returns, or similar roles.
• Strong attention to detail with the ability to manage multiple tasks.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• Strong organizational and time-management skills.
• Ability to work effectively both independently and as part of a team.
• Problem-solving skills and a customer-focused mindset.

Physical Requirements:

• Frequently stands, walks, sits; uses hands; frequently reaches with hands and arms; frequently talks and hears.
• Occasionally climbs or balances; occasionally stoops, kneels, crouches, squats or crawls; occasionally lifts up to 15 pounds.
• Prolonged periods sitting at a desk and working on a computer.

Work Environment/Noise:

• Office setting, typically within the warranty department.
• Climate controlled.
• Noise level is quiet to moderate.

Employee Benefits Include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employer Paid Life Insurance
• Employer Paid AD&D
• 401k (with Employer match)
• Vacation Package
• Tenure recognition and awards
• Vehicle Purchase Discount Program
• Vehicle Service Discount Program
• Golf Benefits at Maderas Golf Club (subject to qualification)

If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities. If you require accommodations to participate in the application process or to perform the essential functions of the job, please contact the HR Department to discuss your needs confidentially. We will work with you to identify appropriate accommodations based on your specific circumstances and in compliance with applicable laws.

We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person's identification as male, female, a gender different from the person's sex at birth, or transgender); gender expression (including a person's gender-related appearance or behavior, whether or not stereotypically associated with the person's sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws. Our Equal Employment Opportunity Policy applies equally to interns and volunteers.