Staples - 11160 Rancho Carmel Drive - Responsibilities: Lead and develop a team committed to operational excellence in driving profitable sales & margin; Be flexible to perform other duties as assigned; Coach associates in exceptional service, consultative selling, and total solutions; Connect with customers and build relationships to provide creative solutions and value-added print and marketing solutions; Leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach to grow relationships