Job Details

Work from Home - Fraud Intake Coordinator - Fraud & Disputes Operations InboundAre you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.23060 (Richmond, VA)23320 (Chesapeake, VA)33634 (Tampa, FL)89144 (Las Vegas, NV)75024 (Plano, TX)19801 (Wilmington, DE)68521 (Lincoln, NE)56301 (St. Cloud, MN)Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change.Demonstrate a strong customer focus rooted in empathy.Communicate effectively with peers, management and customers.Exercise good judgment and independent decision‑making skills.Demonstrate exceptional listening, questioning, call control, and de‑escalation techniques.Be proactive, have effective time management and organizational skills.Display dependability with a solid attendance record.Maintain a sufficient reliable private internet connection, not supplied by use of cellular data (not a hotspot).Compensation$21 per hourBenefitsMedical, Dental, Vision, Prescription coverage Day 1Flexible Schedule OptionsPaid Time OffWellbeing offerings such as backup childcare and Mental Wellness supportTuition ReimbursementPaid Training and Development offered quarterlyFlexible Spending AccountLife InsuranceDisability Insurance401 K and Stock Purchase PlanBasic QualificationsHigh school diploma, GED or equivalent certification.At least 2 years of customer service or call center experience.At least 1 year of Google Suite or Microsoft Office experience.Preferred QualificationsAt least 3 years of customer service or call center experience.At least 6 months of experience in the financial industry.At least 1 year of fraud or disputes experience.Work from Home Technology RequirementsSecure home office environment that is free from background noise and distractions.Reliable private internet connection that is not supplied via cellular data or hotspot is required.A private network that is password protected where you have ownership or line of site sight to every device on the network.Internet service must be provided by Cable or Fiber Internet Service Providers (ISP).Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions.Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider.To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page.Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met.Work from Home Location RequirementsCandidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE) or 56301 (St. Cloud, MN) and report in person, when required, with at least 24 hours notice.We are unable to consider applicants who:Do not maintain network‑compatible internet access.Live or work beyond the 100 mile radius of their dedicated location, orLive or work in the state of California.At this time, Capital One will not sponsor a new applicant for employment authorization for this position.Plano, TX: $43,680 - $43,680 for Fraud Intake CoordinatorChesapeake, VA: $43,680 - $43,680 for Fraud Intake CoordinatorTampa, FL: $43,680 - $43,680 for Fraud Intake CoordinatorLincoln, NE: $43,680 - $43,680 for Fraud Intake CoordinatorLas Vegas, NV: $43,680 - $43,680 for Fraud Intake CoordinatorWilmington, DE: $43,680 - $43,680 for Fraud Intake CoordinatorRichmond, VA: $43,680 - $43,680 for Fraud Intake CoordinatorSt Cloud, MN: $43,680 - $43,680 for Fraud Intake CoordinatorCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please.Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at ...@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to ...@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).#J-18808-Ljbffr