IHG Hotels & Resorts - 509 9th Avenue - Responsibilities: Clean and service assigned public areas according to established quality standards and procedures; Strip and wax floors as needed, clean and polish all furniture, railings, table tops, mirrors in assigned areas; Report to supervisor needed repairs or unsafe conditions; Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction; Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping