Job Details

Financial Services Officer I

Provide exceptional service to members by identifying financial needs and recommending appropriate credit union products and services

Open and maintain consumer accounts, including checking, savings, CDs, IRAs, and other deposit products

Educate members on credit union benefits, digital services, and financial solutions

Maintain confidentiality and professionalism in all member interactions

Lending Responsibilities

Originate, process, and close consumer loans (e.g., auto, personal, credit cards)

Analyze credit applications, verify documentation, and ensure compliance with lending policies

Explain loan terms, rates, and disclosures clearly to members

Work with underwriting or lending teams as needed to complete loan approvals

Ensure compliance with all applicable regulations, including BSA, OFAC, and fair lending standards

Cross-Selling & Sales Performance

Demonstrate advanced skills in cross-selling and relationship-based sales

Identify opportunities to deepen member relationships through product and service referrals

Meet or exceed individual and branch sales targets

Actively promote credit union products, including loans, deposit accounts, and ancillary services

Track and document sales activities in required systems

Branch Operations & Leadership Support

Support the Branch Manager with daily branch operations, workflow coordination, and staff support

May serve as acting Branch Manager in the manager's absence

Assist with coaching, mentoring, and onboarding of branch staff as needed

Ensure branch compliance with internal controls, audits, and operational procedures

Perform teller transactions and balancing functions as required

Qualifications

High school diploma or equivalent required; some college preferred

Minimum of 2 years of consumer lending experience in a credit union or financial institution

Proven success in cross-selling financial products and services

Strong understanding of credit union products, services, and member-focused sales

Excellent communication, relationship-building, and problem-solving skills

Ability to work independently, handle sensitive information, and lead by example

Proficiency with core banking systems and Microsoft Office applications

Ability to meet background, bonding, and regulatory requirements

Key Competencies

Member-focused service mindset

Lending expertise

Sales and referral excellence

Leadership and accountability

Compliance and risk awareness

Starting range: $25.10 - $35.72

Hybrid and remote work is not available for this position

MyPoint is an equal opportunity employer

M/F/V/D