Job Details

Overview Customer Support Agent — Revelyst Golf & Technology platform team. We are seeking an experienced Customer Support Agent to join the Revelyst Golf & Technology platform team.Job Description As a Customer Support Agent you provide the initial Technical Support contact to the end-user. To identify, research, and resolve all general support issues. This position reports to the Customer Technical Support Supervisor.Responsibilities Work with end users to troubleshoot and resolve technology and software issues over the telephone, through email, and via a web-based remote desktop control tool.Work with end users to understand, diagnose, and resolve Golf Data questions.Document incoming customer issues for reporting.Develop in-house and end-user documentation articles based upon experience resolving new customer issues to grow the helpdesk knowledge base.Work with customers and manufacturers to organize returns and any replacement or repairs.Work with end users to process and upsell new items.Qualifications College level education in field related to Computers, Networking, or Golf or similar work experience in the marketplace.Working knowledge of Android, iOS, database usage, and audiovisual setup.Strong verbal and written communication skills.Ability to quickly assess client requests and identify solutions.Strong customer-focused orientation and attention to detail.Ability to work a task with a team to completion.Ability to research and resolve issues; self-starter.Strong working knowledge of MS Windows 7/8/10 operating systems and newer.Previous computer or customer support experience.Computer networking experience is a plus.Golf knowledge is a plus.Compensation and Benefits Pay Range: Hourly Rate $21.00 – $25.00. The actual annual salary offered will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.We offer a highly competitive salary, comprehensive benefits including medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts, and the ability to add value to an exciting mission.EEO and Compliance Our postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or regulations. We reserve the right to limit our postings in any jurisdiction, country or territory. Equal Opportunity Employer; Protected Veteran/Disabled.#J-18808-Ljbffr