Job Details

Welcome to TOWER23 Hotel - San Diego's only luxury lifestyle hotel on the beach. Named after the nearby lifeguard tower on Pacific Beach, TOWER23 blends sleek, modern design with laid-back coastal energy. Just minutes from La Jolla, downtown, and major San Diego attractions, our hotel offers an elevated stay with unforgettable service.

At our hotel, it all starts with you - our team of passionate professionals who create a seamless and memorable guest experience from the very first "hello."

We are looking for a skilled full-time Operations Manager where you'll be the driving force behind day-to-day hotel performance - ensuring seamless operations, exceptional guest experiences, and strong team leadership across all departments.

What You'll Do

• Oversee daily hotel operations, partnering with department leaders to ensure service standards are consistently met and exceeded
• Lead, coach, and support teams across front office, housekeeping, food & beverage, and maintenance
• Monitor and improve operational efficiency, identifying opportunities to streamline processes and elevate the guest experience
• Ensure compliance with company standards, safety programs, and all applicable California labor laws
• Manage and track operational projects such as minor renovations, system updates, and process improvements
• Conduct regular walkthroughs and quality inspections to maintain property standards
• Analyze performance metrics, financial reports, and labor costs to drive profitability and informed decision-making
• Support hiring, training, and performance management to build a strong, engaged team
• Partner with vendors and contractors to ensure timely and high-quality execution of services
• Step in as needed to support departments during peak periods or staffing gaps

What We're Looking for

• 3+ years of hotel operations or hospitality leadership experience
• Strong leadership skills with the ability to motivate and develop teams
• Hands-on, solutions-oriented mindset with strong problem-solving abilities
• Solid understanding of hotel operations, guest service standards, and financial performance metrics
• Experience with hotel systems (PMS, POS, maintenance platforms) preferred
• Knowledge of California labor laws and workplace compliance standards
• Excellent communication and organizational skills
• Ability to thrive in a fast-paced environment and adapt to changing priorities
• Bilingual (Spanish) is a plus to communicate with staff and international guests

Why You'll Love It Here

• Competitive salary - $85,000.00-$95,000.00 annually (based on experience) plus generous bonus potential
• Cell Phone Reimbursement
• Medical, dental, and vision insurance available
• Paid vacation and separate paid sick time
• Access to a free employee assistance program (EAP)
• Participation in Calsavers Retirement Savings Program
• Employee discounts and perks across all Eat.Drink.Sleep locations in San Diego, Chula Vista, Catalina Island, Bakersfield, and Lake Havasu

If you're ready to lead, inspire, and elevate the guest experience at one of San Diego's most iconic beachfront hotels, we want to hear from you.

Please complete our application and submit your resume to be considered for the Operations Manager position at TOWER23 Hotel.

Our Company prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.