Job Details

About TrimRx

TrimRx is building the first truly managed GLP-1 care model — one that takes responsibility for what happens after a prescription is written.

Most telehealth companies optimize for speed and volume.

We optimize for outcomes, trust, and long-term patient success.

Operations is where that promise becomes real.

TrimRx is scaling quickly, and our operational systems are still evolving.

Today, parts of our workflows, tooling, and data flows are not as structured or scalable as they need to be. This creates friction across patient onboarding, care delivery, and internal execution — slowing teams down and introducing unnecessary complexity.

This role exists to fix that.

You will design and build the operational systems that allow our care model to run cleanly, consistently, and at scale.

You will own the design, implementation, and continuous improvement of operational systems across both internal teams and external care partners.

This includes:

• End-to-end workflow design across the full care lifecycle (Intake ? Medical Review ? Approval ? Fulfillment ? Ongoing Care)

• Cross-organizational workflows between TrimRx, provider groups, and pharmacy partners

• System and tooling structure (how data flows between organizations, how tools are used, how automation is triggered)

• Operational readiness for new initiatives, including partner dependencies and handoffs

• Reduction of manual work, errors, and breakdowns across internal teams and external partners

• Clear accountability, ownership, and SLAs across every step of the care journey

This is a hands-on builder role, not a program management or coordination function.

• Design and document scalable workflows that span multiple organizations, not just internal teams

• Map and improve how data, decisions, and actions move between TrimRx and external providers

• Translate business needs into SOPs, tooling requirements, and execution standards across all parties

• Partner with Technology to define and implement integrations, automation, and reporting across systems

• Identify breakdowns in cross-org workflows (handoffs, delays, data gaps) — and fix them

• Ensure both internal teams and external partners are operating against aligned workflows and expectations

• Reduce reliance on manual coordination by building systems that enforce clarity and consistency

• You will operate with high autonomy over day-to-day operational decisions

• You will partner closely with the Program Director, who owns enterprise initiative coordination

• You will serve as the execution engine behind initiatives, ensuring systems and workflows are ready to support them

• You will surface risks, constraints, and tradeoffs early — not after issues occur

This is:

• A builder role focused on systems, workflows, and execution

• A chance to design how Operations actually functions at scale

• A role for someone who prefers fixing systems over managing status updates

This is not:

• A program management or PMO role

• A coordinator of cross-functional meetings and reporting

• A catch-all for undefined projects or organizational gaps

• Designed and implemented operational workflows in a scaling environment

• Built or improved systems that reduced manual work and increased reliability

• Partnered closely with Product/Engineering on tooling and integrations

• Owned day-to-day operational decisions and managed trade offs across speed, quality, and capacity

• Operated in environments where systems were not fully built — and needed to be

• Healthcare, telehealth, or other regulated environments

• Experience working with external care providers, vendors, or operational partners

• Subscription-based or lifecycle-driven business models

• Experience working with external vendors or operational partners

• Experience building operations in a high-growth, ambiguous environment

• Operational workflows are clear, documented, and consistently followed

• Systems support proactive, reliable care delivery — not reactive workarounds

• New initiatives launch with minimal downstream friction

• Manual work and operational errors are reduced over time

• Teams spend less time navigating systems — and more time executing

• You'll build the systems that power a rapidly growing care model

• You'll work directly with leadership and shape how the company operates

• You'll operate in a true build-and-scale environment, not maintain an existing system

• Your impact will be immediate, visible, and foundational to company growth