Job Details

Appointment Center Representative - San Diego, CA 92110
Job Type: Temp-to-Hire
Schedule: Monday-Friday, 8:00 AM-5:00 PM (40 hours/week, onsite)
Pay: $25.00/hour
Location: San Diego, CA

About the Role
A large, well-established healthcare organization is seeking experienced Appointment Center Representatives to support patients across multiple departments. This is a high-volume, highly structured call center environment where quality, accuracy, and professionalism matter just as much as empathy.

You will be the first point of contact for patients calling in to schedule care, ask questions, or route time-sensitive requests. This role requires strong judgment, clear communication, and the ability to stay calm and focused while managing a demanding call flow.
This is a contract-to-hire opportunity with long-term stability for individuals who consistently meet performance, quality, and attendance expectations.

What You'll Be Doing

• Handle a steady volume of inbound calls from patients requesting appointments, information, or assistance across departments such as Internal Medicine, Specialty Care, Physical Therapy, and Lab Services
  
• Schedule, reschedule, and cancel appointments using established protocols and provider availability guidelines
  
• Determine the urgency of patient needs, escalating or transferring calls appropriately when required
  
• Accurately document patient interactions and compose detailed messages for physicians, nurses, and clinical staff
  
• Provide clear, courteous, and professional responses to general questions using internal systems and databases
  
• Offer appointment alternatives when needed and prioritize patient needs while maintaining service standards
  
• Maintain composure and professionalism during difficult or emotional patient interactions
  
• Meet established productivity and quality benchmarks in a structured appointment center environment
  
• Perform supporting clerical tasks such as provider assignment, outbound scheduling calls, and follow-up coordination
  

What They're Looking For

• High School Diploma or equivalent
  
• At least 1 year of customer service or call center experience strongly preferred
  
• Experience in healthcare, medical scheduling, or appointment centers is a plus
  
• Ability to navigate multiple computer systems comfortably in a fast-paced environment
  
• Strong attention to detail and clear written documentation skills
  
• Professional phone presence with excellent listening and communication skills
  
• Working knowledge of medical terminology is highly desirable
  
• Must be able to work onsite; this role is not remote
  

Why This Role Stands Out

• Full-time, steady weekday schedule
  
• Structured training and clear performance expectations
  
• Exposure to multiple medical specialties and care teams
  
• Strong potential for conversion to a permanent role based on performance
  
• Work with a mission-driven healthcare organization focused on patient access and service quality
  

Pay Details: $25.00 per hour

Search managed by: Nicolette Suskauer

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.