Job Details

A company is looking for an IT Operations - Service Delivery Manager for Data Warehousing.Key ResponsibilitiesManage data management services for multiple clients, including data warehousing and master data managementOversee a virtual team responsible for the operation and enhancement of software platforms related to pharmaceutical business processesAct as a liaison between the support team and client stakeholders, ensuring service requests and incidents are managed according to SLAsRequired QualificationsExperience with customer engagement and reporting metricsFamiliarity with SharePoint and ServiceNow ticketing platformsKnowledge of Active Directory, Azure, O365, and networking conceptsAbility to manage service ticket metrics and KPIsCollege or technology school degree required