Job Details

A company is looking for a Technical Support Team Lead to ensure high-quality customer service and manage daily support operations.Key Responsibilities:Mentor, coach, and train support specialists to improve performance and growthAct as the primary escalation point for complex, high-priority customer technical issuesMonitor key support metrics to identify bottlenecks and improve processesQualifications:2+ years of experience in a technical leadership or senior roleExperience in the non-admitted wholesale insurance space with familiarity in supporting software solutionsHands-on experience with configurable vendor policy administration systems; experience with C1 or Insurity products preferredBachelor's degree in Information Technology, Computer Science, or a related discipline (preferred); equivalent professional experience will also be considered