Job Details

A company is looking for a Manager, Support Services for a travel agency.Key ResponsibilitiesLead the full employee lifecycle including recruiting, onboarding, and performance coachingDrive customer service excellence by providing strategic guidance and data-driven recommendationsMonitor and evaluate call center performance, ensuring adherence to service level agreements and operational standardsRequired QualificationsBachelor's degree preferred or equivalent combination of education and relevant experienceMinimum of 5 years of progressive experience in call center management or senior leadershipExperience working with SalesforceDemonstrated ability to lead and develop high performing teams in a fast-paced environmentProven analytical and decision-making capabilities to resolve complex operational issues