Job Details

Portfolio Relationship Manager

We're seeking a Portfolio Relationship Manager who can elevate strategic growth and deepen GHD's influence across a defined portfolio of priority clients. This role leads the charge in building trusted, long‑term partnerships by anticipating client needs and connecting them with GHD's technical and advisory capabilities.

Key Responsibilities

• Customer Relationship Management / Account Management: Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with decision‑makers and influencers within the customer organization.
• Customer Relationship Management (CRM) Data: Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of customer relationships.
• Customer Relationship Development / Prospecting: Develop and implement a relationship management plan for strategic, complex potential accounts to build key relationships at local and national levels. Coordinate the engagement of the organization with the customer organization to ensure effective two‑way flow of information and resolution of issues.
• Customer Needs Clarification: Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify medium‑to‑long‑term customer needs, and develop and agree to a specification of customer requirements.
• Sales Opportunities Creation: Develop a personal network of senior managers within the business sector and represent the organization at business sector events. Obtain market intelligence, promote the organization, and enhance its reputation.
• Sell Customer Propositions: Lead a cross‑functional internal team (e.g., technical, commercial, and legal) to configure a complex tailored or bespoke product‑and‑services solution and associated contractual terms that meet the customer's mid‑to‑long‑term needs at a national/key operating‑unit level. Negotiate agreement with the customer and internally with commercial colleagues to ensure that customer requirements are met at an acceptable level of profitability and cash flow, or review and authorize complex sales proposals from team members that deviate from standard terms, escalating issues to senior management where appropriate.

Education

• Bachelor's and/or Master's degree in Environmental Science, Environmental Engineering, or a related technical field.

Qualifications

• 10‑20 years of relative project experience including the coordination and management of projects in the environmental market.
• Progressive experience in client relationship development/management and business development with strong client relationships.
• Strong written and verbal communication skills with demonstrated ability to conduct effective client presentations and written report preparation.
• Ability to present technical information, both written and orally, in a concise and professional manner; must have strong technical writing skills.

Benefits

• 401K – Employees are eligible to participate on the first day of the month following 3 months of service.
• Paid time off – 16 days per year, increases with service.
• Holiday pay – 9 holidays per year.
• Wellness benefit – 50% reimbursement up to $250 per year for activities such as health club membership, exercise equipment, etc.

Salary Range: $150,000 – $247,000 based on experience and location.

As a multicultural organization, GHD encourages individual achievement and recognizes the strength of a diverse workforce. GHD is an equal‑opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, genetic information, national origin, sex (including same sex), sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, age, disability or handicap, citizenship status, service member status, or any other category protected by federal, state, or local law.