Job Details

A company is looking for a Customer Services Advisor.Key ResponsibilitiesServe as the primary contact for customers regarding service issues and assist in troubleshooting and entering service requestsEducate clients and advisors on services and policies while resolving usability issues and referring complex cases to service partnersRespond to customer inquiries and process routine service transactions efficiently to meet service goalsRequired QualificationsPrevious customer service experience is a plusFinancial services industry experience is a plusAbility to explain policies or concepts clearlyDemonstrated ability to manage multiple priorities in a fast-paced environmentSkill in identifying and resolving root cause issues