Job Details

A company is looking for a Conversational AI UX Designer to drive experimentation and execution for chat and voice AI within their customer support ecosystem.Key ResponsibilitiesDesign end-to-end AI-first experiences for customer support channels including live chat and phoneDevelop and evaluate conversational flows and apply prompt engineering techniques to shape AI model behaviorRun experiments to improve AI performance and track success metrics for support experiencesRequired QualificationsExperience in conversational design and understanding of LLM-driven dialogueProficiency with AI-native prototyping tools and Figma for rapid concept explorationAbility to conduct user research and usability testing to inform design decisionsStrong collaboration skills to work effectively with cross-functional teamsKnowledge of AI infrastructure concepts relevant to design