Job Details

Customer Service Professional

Shamir specializes in creating advanced lens designs, innovative technologies, and premium coatings that enhance visual performance and comfort. Since our founding in 1972, we've been recognized worldwide for our commitment to innovation, quality, and personalized vision solutions. By combining cutting-edge technology with a human approach, we deliver exceptional optical clarity and build strong partnerships with eye care professionalsbecause every lens we create is designed to improve lives. At Shamir Insight, you're not just joining a companyyou're joining a mission to help people see better and live better. We put innovation at the core, investing in research and technology to stay ahead of industry trends and deliver groundbreaking solutions. As one team, we foster a collaborative culture where creativity and continuous learning thrive. With the global strength of a worldwide organization and the local impact of your work, you'll have the resources to make a real difference. Plus, our commitment to growth means you'll find opportunities for professional development and career advancement every step of the way.

General Function: The Customer Service Professional handles customer-facing related issues regarding a variety of requests in an efficient and effective manner. The Customer Service Professional uses the knowledge of EssilorLuxottica products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.

Major Duties and Responsibilities:

• Answer incoming phone lines, meeting company's first ring policy.
• Take accurate messages, answer questions, and take lens orders.
• Provide professional quality customer service, including optical and technical service.
• Conduct follow-up calls to ensure a high level of customer satisfaction is achieved.
• Process business-to-business orders.
• Manage customer feedback record and contact database.
• Provide support in the administration of data entry and mass mailings.
• Book travel arrangements such as flights, hotels, and transportation, as well as assist with changes as needed using the Concur travel website.
• Additional duties may be assigned.

Basic Qualifications:

• High school diploma or GED required. College degree and/or optical certificate are considered a plus.
• 3+ years of relevant experience.
• Strong interpersonal skills, showing flexibility in a dynamic team environment.
• Must be dependable, with meticulous organizational skills.
• Understanding of optical terms, patient expectations and optical industry dynamics.
• Proven track record of exhibiting sound judgment.
• Ability to multitask, meeting multiple deadlines
• Excellent verbal and written communication skills including phone skills.
• Excellent typing (50+ wpm) and proofreading skills.
• Microsoft Suite proficiency, including Word, Excel, PowerPoint, Internet and email.

Pay Range: 20.12 - 29.64

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.