CSI International - - Responsibilities: Manage and train the janitorial staff in the building; Designate shift and area work assignments; Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries; Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.); Manage any employee relations or performance issues quickly and appropriately; Document and report to management or HR