Job Details

Order Fulfillment Manager

Under the supervision of the Director of Operations, the Order Fulfillment Manager is responsible for managing and optimizing the entire order fulfillment process from order receipt to delivery. This role ensures that agency orders are processed efficiently, accurately, and delivered on time while maintaining high standards of quality and service. This role involves managing the Order Fulfillment team, optimizing processes, following all personal safety/food safety regulations and coordinating with various departments to achieve Feeding San Diego's mission.

Essential duties and responsibilities include overseeing the end-to-end Order fulfillment process including agency order entry, picking, packing, staging, and delivery; developing and implementing strategies to streamline and improve order processing workflows; ensuring agency orders are fulfilled accurately and timely in accordance with Feeding San Diego standards; leading, coaching, and developing the Order Fulfillment team, including Assistant Managers, Coordinators, and team members; conducting regular performance reviews and providing feedback to team members; fostering a positive and productive work environment that encourages teamwork and continuous improvement; implementing quality control procedures to ensure order accuracy and product quality; addressing and resolving order-related issues, discrepancies, and agency complaints; overseeing the use of Ceres (operating system), scanners and other technology to improve efficiency and accuracy; working with IT and operations teams to troubleshoot system issues and implement enhancements; ensuring data integrity and accuracy in order processing; identifying opportunities for process optimization and cost reduction in the order fulfillment process; leading initiatives to improve fulfillment speed, accuracy, and efficiency; staying updated on industry trends and best practices in order fulfillment and logistics; collaborating with all departments to ensure alignment and coordination; participating in planning and forecasting activities to align order fulfillment with Feeding San Diego objectives; ensuring compliance with company policies, procedures, and safety regulations; promoting a safe working environment and ensuring adherence to safety standards and practices; developing and implementing training programs for safety and compliance; preparing and analyzing reports on order fulfillment metrics, inventory levels, and team performance; providing insights and recommendations to senior management based on data analysis; developing and monitoring budget for the Order Fulfillment department; and the position will interact closely with all Operations staff, and provide information to donors, potential donors, individuals in need, volunteers, agency representatives, and others from the community.