Job Details

Jewish Family Service of San DiegoOverviewDescriptionOrganization : Jewish Family Service of San DiegoDepartment: Immigration ServicesPosition Type : Full-Time (40 hours/week), Non-ExemptPay Rate: $23.18/hourTotal Compensation :In addition to standard pay, compensation for this position includes:Comprehensive, low-cost healthcare coverage for employeesEmployer-covered life insuranceTime Away from WorkBeing able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:Generous paid vacation time and sick leave17 paid holidays, including Federal, Jewish, and floating holidays2 Wellness Days to be taken any time during the year to support employees' mental wellnessPosition OverviewJewish Family Service provides robust immigration legal services in addition to humanitarian and respite shelter for asylum seekers who have been released into the United States by the Department of Homeland Security. In partnership with the San Diego Rapid Response Network, JFS continue to provide case management, travel assistance, nutrition services, medical screenings, and financial support for migrant families.SDRRN Supportive Services Bilingual Case Managers provide resources, case management, and direct services to asylum seekers who have been released into the United States by the Department of Homeland Security. Under the direction of the Bilingual Case Manager Lead, this position will work closely with a team of Case Managers to providing care that is safe, timely, effective, efficient, equitable, and client centered.ResponsibilitiesWelcome guests to shelter locations.Provide support to shelter guests by answering questions upon their arrival and provide basic necessities.Meet with clients to do intake and assessment to determine immediate needs (sheltering or financial assistance) both over the phone and in personEnsure that client needs are addressed in a timely and professional manner.Listen to guests concerns and provide support as required.Maintain accurate and up to date case notesCoordinate onward travel arrangements with guest and sponsorsConnecting individuals/families with resources while they are enrolled in our programCoordinate with staff between multiple shelter locations to ensure guests are prepared for onward travelData entry in client management software.Running report and analyzing information in data entry software as needed.Accompanying guests to off-site appointmentsGuide guests to appointments at local homeless service providers as neededEnsure case management protocols are adhered to.Ensure all health and safety protocols are adhered to.Maintain strong communication across shelter team.Maintain a health, safe, and clean workspace including sanitizing shelter areas. And assisting with tidying and cleaning the shelter sites as needed.Assist guests in gathering necessary items and documents in advance of onward travelReport any concerns to leadership as necessary in a timely mannerParticipate in required training.Perform other duties as assignedThe below Case Manager responsibilities may be assigned depending on operational need:Provide support to volunteers assigned to travel center.Welcome guests to Travel Center; providing orientation, offer/provide meals/snacks, maintain communication about onward travel.Ensure reports and communication occur prior to new arrivals to the Travel Center; advise other members of the team where to assist.Assist in transporting guests and guiding guests at travel hubsAssist with organizing and distributing inventory and requested items to guests.Assist with disbursing meals to guests according to food safety guidelinesAssist in implementing infection control protocol as necessary.Skills/Abilities That Are a Must-HaveProficiency in Word, Excel and OutlookExperience working within client database systems.Knowledge and experience in case management skillsExceptional organizational and analytical skillsAbility to multitask efficiently and effectivelyExperience with advising upon, following, and executing program protocols.Experience in customer service and crisis interventionUnderstanding of foreign-born immigrant populations and the concept of trauma-informed careSensitivity to cultural differences present in the service populationAbility to deescalate and provide trauma-informed supportMust be able to work effectively with the shelter team and contribute to a supportive team environment.Strong team player.Ability and willingness to perform well under stress.Comfortability with quick pivots/adjustments in program processes.Establish and maintain effective working relationships and professionalism with staff, volunteers, community partners and others connected to the workCommunicate clearly, both verbally and in writingContinuously strive for self-improvementCommitment to excellence and ability to provide high quality work.Resilient, optimistic, and open to changeAssociates/Bachelor's degree in social service program and/or at least 1 year experience.Skills/Abilities We'd Like You to HaveBilingual in Spanish/English (or other language commonly spoken at the shelter) preferred.CPR/First Aid & AED Certification preferred, but not requiredAdditional information required Upon HireA valid CA driver's license.Proof of COVID-19 vaccine and boosterSelf-attestation of immunizations against communicable diseases (including COVID-19)Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).About Jewish Family Service of San DiegoJewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org.Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.#J-18808-Ljbffr