Job Details

Host Job Summary

We pride ourselves on a welcoming and friendly dining experience for all of our guests and want your help to achieve our mission, every guest leaves happy. As a host on our team, you will utilize your strong interpersonal skills to assist the servers in creating a positive impression of the restaurant's hospitality, excellent service, and high standards. You will greet guests upon arrival, thank them upon leaving, have professional and hospitable communication, and set the tone for a great experience. Hosts monitor the flow of the restaurant through managing seating, reservations, and wait lists. The fast-paced and high-energy environment will challenge you as you play an important role in the overall success of the restaurant and guest experience.

Compensation & Benefits:

• $17.75 per hour plus tips
• Paid sick leave
• Flexible schedule
• Discounts on meals
• Career advancement opportunities

Key Responsibilities:

• Contribute to our mission, every guest leaves happy, through teamwork, hospitality, proactive communication, and helping outside your role as needed.
• Greet incoming and departing guests warmly with a smile, eye contact, and genuine hospitality.
• Answer incoming calls to the restaurant and provide appropriate service.
• Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests as appropriate.
• Tend to special guest needs and requests with hospitality and a sense of urgency.
• Observant to guests' needs throughout dining experience and communicate needs proactively to ensure they receive high quality service.
• Protects establishment and patrons by adhering to sanitation and safety policies.
• Maintain composure in a fast-paced environment.
• Respond urgently and appropriately to guests' and coworkers' needs.
• Exhibit a professional appearance and mannerisms.
• Ensure guests are enjoying their experience and take action to correct any problems.
• Concludes the guest experience by acknowledging choice of establishment and inviting patrons to return.
• Complete assigned sidework at the beginning, during, and at end of shift.

Requirements:

• Minimum 2 years' experience hosting in an upscale establishment.
• OpenTable experience a plus!
• A desire to help out where needed and work as part of a team.
• Passion for providing extraordinary service.
• Must be upbeat, outgoing, and positive.
• Must be able to assist guests and possess great guest relations skills.
• Ability to work positively in a fast-paced environment.
• Ability to stand/walk and stay focused and alert for extended periods of time.
• Excellent communication skills (via phone and in-person).
• Strong organizational skills with the ability to monitor the entire dining and bar area.
• Flexibility to work a variety of shifts.
• Must be able to stand, reach, bend, stoop, and wipe for extended periods of time.
• Must be able to carry trays or supplies (up to 25 lbs.)