Job Details

Santee Lakes is looking for a Park and Recreation Coordinator to work with our outside Operations Staff. The Ideal Candidate will have excellent customer service skills, be willing to work independently and at the same time be a part of an an award winning team, and have the ability to perform light maintenance work. 

Incumbents are responsible for an exceptional guest experience at Santee Lakes Recreation Preserve, assisting in resolving routine problems, performing a variety of maintenance activities, protecting Santee Lakes facilities and resources, ensuring rule compliance and visitor safety, and serving in a variety of operational and administrative support activities. Duties include: establishing positive interactions with Santee Lakes’ guests and members of the local community; researching and assisting in resolving problems; assisting in the planning and implementation of various recreational activities, programs and special events; preparing and processing a variety of correspondence, documents and forms; observing, explaining, communicating and/or enforcing Santee Lakes policies, rules and regulations; monitoring vacancies at campground; performing routine inspection of facilities and identifying and removing potential safety hazards; repairing/constructing/maintaining all Santee Lakes equipment, furnishings, buildings and grounds; lake maintenance including operating specialized equipment, use of algaecides and herbicides, and monitoring lake water quality; opening and securing facilities; summoning and facilitating response of local law enforcement agencies; and other duties as may be assigned.

Essential Duties

1. Maintains Santee Lakes’ facilities, resources and habitat by repairing, maintaining and cleaning buildings, campsites, cabins, picnic areas, playground equipment, habitat, restrooms, pools, spa, sprayground, and landscape. Basic hand and power tool use (hammer, screwdriver, saw, drill, grinder, etc.) Ladder work, deep digging and confined space work. Coordinate work with independent contractors, as needed.
2. Diffuses and resolve sometimes tense/hostile situations with customers/guests. Works with all types of guests/customers including irate guests.
3. Opens and closes facilities. Sets up, prepares and takes down areas and facilities for group events and reservations. Carries after-hour’s duty phone as needed and resolves after-hours emergency situations.
4. Visually observes and inspects Santee Lakes for safety hazards. Ensures visitor safety and rule compliance. Issue written non-compliance rule citations (courtesy notices and fishing violation fines). Reports and documents incidents involving rule violations, accidents, vandalism and emergency response. When appropriate, summons and facilitates response of emergency or law enforcement agencies with jurisdiction over the related incident or issue.
5. Assists with the Park’s Lake Maintenance Program. Duties include the use, handling, ordering, and maintaining the inventory of pesticides, algaecides, and herbicides, use and maintenance of Aquatic Weed Harvester and various pesticide spray rigs.
6. Prepares, and may file with appropriate agency, a variety of forms and documents such as correspondence, schedules and reports; maintains files and/or records. Carefully reviews and checks accuracy of information in work reports.
7. Assists in the planning and implementation of recreational activities and programs.
8. Performs RV appearance inspections and monitors campsites for rule compliance. Inspects RV storage facilities to ensure proper compliance of local and state government storm water permit.
9. Performs administrative work including utilizing guest/camper relationship management, inventory and reservation software systems, when required.
10. Administers CPR and minor first aid and ensures proper medical and emergency response supplies are on hand.
11. May coordinate and conduct various wildlife programs utilizing resources from local educational institutions, wildlife resources, public agencies, businesses and/or community service organizations. Examples include wood duck programs, fishing programs, injured animal rescue programs and coot eradication programs.
12. Assist with the day to day operation and coordination of the Volunteer Work Camper Program to include recruiting, interviewing, hiring, training, maintenance of the program, and problem solving
13. A Lead Park & Recreation Coordinator may also be responsible for the one or more of the following duties : Monitoring and adjusting lake water levels; collecting lake water samples; filing pesticide use reports with the County of San Diego; lake shoreline restoration projects; and/or coordination and evaluation (recruiting, interviewing, hiring, training, etc.) of a Volunteer Work Camper program.
14. Performs other duties of a similar nature or level.

Knowledge, Skills, Training, Experience & Licensing

Knowledge:

• Common public relations courtesies, practices and techniques;
• Customer service techniques;
• Methods of enlisting the support and cooperation of the public;
• Basic electrical, plumbing and building maintenance
• Basic knowledge of practices and techniques in the area of parks, campground and recreation;
• Basic retail store operation including merchandising, ordering, stocking desired;
• Demonstration of Safe boat operation within 6 months of hire;
• Demonstration of ability to operate a propane station within 3 months of hire;
• Basic understanding of California Fish and Wildlife Services laws and the ability to properly identify fish and wildlife within 1 year of hire;
• Ability to demonstrate proper techniques and use of various pesticides, algaecides, and herbicides within 1 year of hire;
• Ability to demonstrate administration of chemicals and maintaining swimming pools within 3 months of hire;
• Ability to demonstrate irrigation system maintenance and repair for potable and reclaimed water within 1 year of hire;
• Ability to demonstrate operation of specialized equipment (dump truck, loader, and vactor) within 6 months of hire;
• Ability to demonstrate sewer lift station maintenance within 1 year of hire;

Skills:

• Reading, writing and performing mathematical calculations at the level required for successful job performance;
• Using diplomacy, tact and firmness in dealing with the public;
• Communication, interpersonal skills as applied to interaction with co-workers, supervisor, the general public, etc., sufficient to exchange or convey information and to receive work direction;
• Understanding and carrying out oral and written instructions;
• Establishing and maintaining effective relationships with those contacted in the course of work;
• Working irregular hours, varied shifts, weekends and holidays, often alone;
• After-hours on call staff duty, on a rotating basis;
• Adhering to established procedural and safety requirements of the job as a constant job behavior and to use good judgment in responding quickly and reasonably to unanticipated personal safety problems;
• Using office equipment such as phones, copiers, fax machines, computers and tablets; 
• Using computers and related software applications;

Training and Experience:

• High School Diploma or General Equivalency Diploma (G.E.D.)
• Experience in one of the following areas : (operation, maintenance and protection of a park, forest, recreational or work at a historical area sufficient to perform the essential duties of the job; OR An equivalent combination of education and experience sufficient to perform the essential duties of the job.

Licensing Requirements:

• Valid California Driver's License
• C.P.R. and First Aid certificate ( within 6 months of hire)
• Qualified Applicator Certification from the State of California (within 3 years of hire)- Preferred

Supplemental Information

The Park & Recreation Coordinators work a varied schedule that may include nights, weekends and holidays. Schedules are rotated between staff members.